Magic Cristal Park
+ 102
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Schnelle Fakten
Check-in ab: | 16:00 |
|---|---|
Check-out bis: | 12:00 |
Haustiere | Haustiere sind nicht erlaubt |
Zusatzleistungen
WLAN
Klimaanlage
Pool
Fitnessraum
24-Stunden-Rezeption
Restaurant
Weitere Infos über Magic Cristal Park
Magic Cristal Park
Magic Cristal Park liegt im Herzen von Benidorm, nur 10 Gehminuten entfernt von: Playa de Levante und Playa de Poniente. Dieses Hotel für Familien ist 3,4 km von Benidorm Palace und 3,9 km von Aqualandia entfernt. Nutz folgende Freizeiteinrichtung: Innenpool. Du kannst aber auch den schönen Ausblick von folgenden Punkten genießen: Dachterrasse und Garten. Zu den Highlights, die dieses Hotel bietet, gehören zudem kostenloses WLAN, ein Concierge-Service und ein Spielzimmer/Arcade-Spiele. Wenn du während deines Aufenthalts Hunger bekommst, warten die 2 Restaurants dieses Hotels auf einen Besuch. Lass den Tag bei einem Drink an der Bar/Lounge oder Poolbar ausklingen. Gegen Gebühr wird täglich von 07:30 Uhr bis 10:30 Uhr ein Frühstücksbuffet angeboten. Zum Angebot gehören eine rund um die Uhr besetzte Rezeption, mehrsprachiges Personal und eine Gepäckaufbewahrung. Vor Ort gibt es Folgendes: Parken ohne Service (kostenpflichtig). Fühl dich in einem der 453 klimatisierten Zimmer mit Kühlschrank und Flachbildfernseher wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Badewannen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Telefone ebenso wie Safes und Wasserkocher mit Kaffee-/Teezubehör.
Bewertungen von 
Familienurlauber
Bewertet am: 16.08.2026
Worth the money we paid and it was fine.
Went 4th-11th August, paid £2300 for week ultra all inclusive for 4 people.
Check in- we got there early from flight, had to wait to check in which is fine as we got there early.
Very friendly staff who were helpful.
Room- we didn't pay for a balcony and chose the most basic room whcih was fine, two double beds and a sofa bed, fridge, the view was another room opposite but we paid for this so we knew.
Cleaners- you can have your room cleaned everyday if you wanted to.
Noise - we never heard any noise and night and could sleep. We had the front door and then another door so this obviously stopped the noise.
Air con- worked great, we were never hot
Kids entertainment- there is Kids entertainment on for the majority of the day and also in the evening. It isn't just for Spanish people, it is in Spanish but you get the jist and can join in. They have a kids club which looked lovely.
Magic cafe bar - we loved coming here and chilling out in the evenings. They had live singers on, the staff were also lovely in here also.
Food- lots of food or choices, some a bit odd but we found food to eat. Never had to wait long to get in.
Drinks to have with food inside. Fizzy drinks, beer and wine for dinner.
Coffee machine for breakfast along work juices.
Allergies- I have a nut allergy. Not all staff understood this properly and weren't sure how to help, so this was a bit risky.
Pool bar- such a lovely view and so nice to sit up there. Floor is hot. Where shoes
Subbed area on the roof - doany available to use. Can see the view to the sea here I loved it up there.
Pool- yes it's undercover but it's so hot it's sometimes nice to have some shade, we enjoyed this pool
Kids splash area - our 8 year old enjoyed this for cooling down.
Lifts- can be a little slower at peak times but majority of the time very quick.
Down stairs bar, such a nice area to sit and have drinks in the day time in the air conditioning, also you get drinks on glases here. The plastic cups are just for the pool bar.
All inclusive band - works as the key to your door so you don't lose it.
Games room. A lot of things have height and age restrictions. Like no child under 12 for VR. But they have Mario Kart, Mario, pacman, driving simulator you sit in, PlayStations etc. Was ok. Maybe wouldn't have paid but we aren't gamers. We got this included in ultra all inclusive
Ultra all inclusive. This was why we booked this hotel. The first night we went to Maui bar. The staff were so kind we had a three course meal each and two drinks looking out onto the beach.
We visited magic robin Hood twice and spent the day there, we used taxis. Around €12 there and back
We watched the magic show and the medieval show
Magic show we got sandwiches, crisps and drinks. Medieval night was chicken, Sausages, potato and corn. Think pork as well. With soup and bread for starter . Dessert was a cone ice cream, drinks included.
Both great!
We visited aqua natura and the animal part. Entertainers on all day here and a foam party.
Our rooms got stocked up daily with drinks. One Pepsi, one Kas Lemon, one Kas orange, one beer. That was more than enough, considering drinks were all inclusive anyway.
All included in the ultra all inclusive.
The beach is around 5 minutes walk, looks of shops near. We found a pizza place we liked, takeaway slices for around €3 and crepe shops for treats. Also lots of tourist shops for souvenirs.
We visited aqualandia for a day. Salt water wasn't the nicest, we knew before we came but went anyway .
We think this holiday was a bargain.
We used a lot of taxis but still cheaper than a more expensive hotel.
I can't quite work out these bad reviews, I'm not sure what people are looking at.
Check in- we got there early from flight, had to wait to check in which is fine as we got there early.
Very friendly staff who were helpful.
Room- we didn't pay for a balcony and chose the most basic room whcih was fine, two double beds and a sofa bed, fridge, the view was another room opposite but we paid for this so we knew.
Cleaners- you can have your room cleaned everyday if you wanted to.
Noise - we never heard any noise and night and could sleep. We had the front door and then another door so this obviously stopped the noise.
Air con- worked great, we were never hot
Kids entertainment- there is Kids entertainment on for the majority of the day and also in the evening. It isn't just for Spanish people, it is in Spanish but you get the jist and can join in. They have a kids club which looked lovely.
Magic cafe bar - we loved coming here and chilling out in the evenings. They had live singers on, the staff were also lovely in here also.
Food- lots of food or choices, some a bit odd but we found food to eat. Never had to wait long to get in.
Drinks to have with food inside. Fizzy drinks, beer and wine for dinner.
Coffee machine for breakfast along work juices.
Allergies- I have a nut allergy. Not all staff understood this properly and weren't sure how to help, so this was a bit risky.
Pool bar- such a lovely view and so nice to sit up there. Floor is hot. Where shoes
Subbed area on the roof - doany available to use. Can see the view to the sea here I loved it up there.
Pool- yes it's undercover but it's so hot it's sometimes nice to have some shade, we enjoyed this pool
Kids splash area - our 8 year old enjoyed this for cooling down.
Lifts- can be a little slower at peak times but majority of the time very quick.
Down stairs bar, such a nice area to sit and have drinks in the day time in the air conditioning, also you get drinks on glases here. The plastic cups are just for the pool bar.
All inclusive band - works as the key to your door so you don't lose it.
Games room. A lot of things have height and age restrictions. Like no child under 12 for VR. But they have Mario Kart, Mario, pacman, driving simulator you sit in, PlayStations etc. Was ok. Maybe wouldn't have paid but we aren't gamers. We got this included in ultra all inclusive
Ultra all inclusive. This was why we booked this hotel. The first night we went to Maui bar. The staff were so kind we had a three course meal each and two drinks looking out onto the beach.
We visited magic robin Hood twice and spent the day there, we used taxis. Around €12 there and back
We watched the magic show and the medieval show
Magic show we got sandwiches, crisps and drinks. Medieval night was chicken, Sausages, potato and corn. Think pork as well. With soup and bread for starter . Dessert was a cone ice cream, drinks included.
Both great!
We visited aqua natura and the animal part. Entertainers on all day here and a foam party.
Our rooms got stocked up daily with drinks. One Pepsi, one Kas Lemon, one Kas orange, one beer. That was more than enough, considering drinks were all inclusive anyway.
All included in the ultra all inclusive.
The beach is around 5 minutes walk, looks of shops near. We found a pizza place we liked, takeaway slices for around €3 and crepe shops for treats. Also lots of tourist shops for souvenirs.
We visited aqualandia for a day. Salt water wasn't the nicest, we knew before we came but went anyway .
We think this holiday was a bargain.
We used a lot of taxis but still cheaper than a more expensive hotel.
I can't quite work out these bad reviews, I'm not sure what people are looking at.
Antwort des Hotels
Bewertet am: 17.08.2026
Thank you very much for taking the time to share such a detailed review of your stay.
We are delighted to know that you found your Ultra All Inclusive experience to be excellent value for money and that you were able to make the most of so many of the benefits included, from visits to Magic Robin Hood and the shows to Aqua Natura, the stocked minibar and our different bars and entertainment areas.
It is also wonderful to hear your positive comments about our team, the room, air conditioning, cleanliness, children’s entertainment, pool areas and location. We are especially pleased that your family enjoyed the variety of activities available throughout the hotel.
We appreciate your constructive feedback regarding allergy information. Food allergies are an important matter, and your comments help us identify where communication and staff awareness can be further strengthened.
Thank you as well for offering such a balanced perspective on aspects such as the covered pool, lifts and room category, and for recognising that expectations can vary depending on the type of room and package selected.
We are very pleased that you considered your holiday a bargain and, above all, that you enjoyed your time with us as a family.
We hope to welcome you back to Magic Cristal Park again in the future.
Kind regards,
Antonio Ruiz
Duty Manager
We are delighted to know that you found your Ultra All Inclusive experience to be excellent value for money and that you were able to make the most of so many of the benefits included, from visits to Magic Robin Hood and the shows to Aqua Natura, the stocked minibar and our different bars and entertainment areas.
It is also wonderful to hear your positive comments about our team, the room, air conditioning, cleanliness, children’s entertainment, pool areas and location. We are especially pleased that your family enjoyed the variety of activities available throughout the hotel.
We appreciate your constructive feedback regarding allergy information. Food allergies are an important matter, and your comments help us identify where communication and staff awareness can be further strengthened.
Thank you as well for offering such a balanced perspective on aspects such as the covered pool, lifts and room category, and for recognising that expectations can vary depending on the type of room and package selected.
We are very pleased that you considered your holiday a bargain and, above all, that you enjoyed your time with us as a family.
We hope to welcome you back to Magic Cristal Park again in the future.
Kind regards,
Antonio Ruiz
Duty Manager
Familienurlauber
Bewertet am: 12.08.2026
Not hospitable to English people
This hotel is located in close proximity to the shops , the atmosphere is created by happy guests which unfortunately if your English seemed to be in short supply, bar staff were abrupt and rude with the exception of of Anita a lovely lady originally from Yorkshire who was absolutely the most pleasant and polite staff member we met. Rooms were quite compact with little space between the end the bed and the furniture. Rooms were cleaned daily and kept clean, however it seemed domestic staff are time pressured so no chance of much of a lie in, which is personally what I enjoy about going away as I work very hard in the U.K. on maybe the 3rd night a man came outside the hotel speaking to a friend or relative about his room being flooded he later told me this was just mopped and no compensation or anything but his things were soaked and they expected him to still occupy this same room. We went as group for my friends birthday with my friends family.
Antwort des Hotels
Bewertet am: 15.08.2026
Thank you for taking the time to share your experience with us.
We are pleased to know that you appreciated our location and that you found your room to be cleaned regularly. We also greatly appreciate your kind words about Anita, and we will be delighted to pass your comments on to her.
At the same time, we are sorry to read that some aspects of your stay made you feel that the hotel was not welcoming towards English guests. This is certainly not the experience we want any guest to have. Our team welcomes visitors of many different nationalities, and courtesy, respect and professional service should always be consistent regardless of where our guests come from.
We also take note of your comments regarding the attitude of some bar staff, the size of the room and the timing of housekeeping service. We understand that being able to relax and enjoy a lie-in is an important part of a holiday, and your feedback will help us review how we balance room servicing with guest comfort.
Regarding the situation you mention involving another guest and a flooded room, as we cannot comment publicly on the circumstances of another guest’s stay, we can only say that any maintenance incident of this nature should always be assessed individually and handled with the appropriate follow-up.
Thank you again for your feedback. We hope that, despite the points raised, you were still able to enjoy your friend’s birthday celebration and your time in Benidorm.
Kind regards,
Antonio Ruiz
Management – Magic Cristal Park
We are pleased to know that you appreciated our location and that you found your room to be cleaned regularly. We also greatly appreciate your kind words about Anita, and we will be delighted to pass your comments on to her.
At the same time, we are sorry to read that some aspects of your stay made you feel that the hotel was not welcoming towards English guests. This is certainly not the experience we want any guest to have. Our team welcomes visitors of many different nationalities, and courtesy, respect and professional service should always be consistent regardless of where our guests come from.
We also take note of your comments regarding the attitude of some bar staff, the size of the room and the timing of housekeeping service. We understand that being able to relax and enjoy a lie-in is an important part of a holiday, and your feedback will help us review how we balance room servicing with guest comfort.
Regarding the situation you mention involving another guest and a flooded room, as we cannot comment publicly on the circumstances of another guest’s stay, we can only say that any maintenance incident of this nature should always be assessed individually and handled with the appropriate follow-up.
Thank you again for your feedback. We hope that, despite the points raised, you were still able to enjoy your friend’s birthday celebration and your time in Benidorm.
Kind regards,
Antonio Ruiz
Management – Magic Cristal Park
Familienurlauber
Bewertet am: 12.08.2026
Worst hotel I have ever stayed in
I am currently in this hotel now and from me stepping foot in this hotel this has been the worst hotel I have ever stayed. The staff are rude and erupt on arrival the security guard was having a altercation with a security guard to which the guest member slapped the security and the security chased him with a pair of scissors I have a 7 year old disabled child with me who was terrified. They serving you raw food, the food is inedible I have but a complaint in to reception and the manager and they don’t care because the hotel is none refundable so they don’t do anything to help you. I have asked for a refund back on my all inclusive as I refuse to eat in the restaurant and they don’t wanna know. Lift has been broke for several days, the water was switched off honestly avoid this hotel it is the worst I have ever stopped in. The rooms are nothing like they advertised they run down toilet hardly flush’s bath flaking
Antwort des Hotels
Bewertet am: 15.08.2026
We are very concerned to read your review, particularly as you are currently staying with us.
The situation you describe on arrival, especially involving an altercation in front of guests and your 7-year-old child, is extremely serious and is not the type of environment we want any family to experience. We are also sorry to read your comments regarding the food, the condition of the room, the lift, the water supply and the response you feel you have received when raising these concerns.
Food safety, guest security and the proper maintenance of our facilities are matters we take very seriously. Your comments regarding undercooked food and the condition of the bathroom require immediate review, as do the operational issues you mention.
As you are still in the hotel, we would strongly encourage you to speak directly with the Management team so that we can review your case in detail, inspect the room and address the outstanding issues during your stay. While certain booking conditions may depend on the reservation terms and the tour operator or agency used, this should not prevent us from listening to your concerns and looking for appropriate solutions where possible.
We are sincerely sorry that your experience so far has left you feeling this disappointed. Our priority now is to address the issues that can still be resolved while you are with us and to restore some confidence in the remainder of your stay.
Kind regards,
Antonio Ruiz
**Management – Magic Cristal Park**
The situation you describe on arrival, especially involving an altercation in front of guests and your 7-year-old child, is extremely serious and is not the type of environment we want any family to experience. We are also sorry to read your comments regarding the food, the condition of the room, the lift, the water supply and the response you feel you have received when raising these concerns.
Food safety, guest security and the proper maintenance of our facilities are matters we take very seriously. Your comments regarding undercooked food and the condition of the bathroom require immediate review, as do the operational issues you mention.
As you are still in the hotel, we would strongly encourage you to speak directly with the Management team so that we can review your case in detail, inspect the room and address the outstanding issues during your stay. While certain booking conditions may depend on the reservation terms and the tour operator or agency used, this should not prevent us from listening to your concerns and looking for appropriate solutions where possible.
We are sincerely sorry that your experience so far has left you feeling this disappointed. Our priority now is to address the issues that can still be resolved while you are with us and to restore some confidence in the remainder of your stay.
Kind regards,
Antonio Ruiz
**Management – Magic Cristal Park**
Familienurlauber
Bewertet am: 09.08.2026
TOURIST WARNING: DO NOT BOOK HOTEL MAGIC CRISTAL PARK AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET
⚠️ TOURIST WARNING: DO NOT BOOK HOTEL MAGIC CRISTAL PARK
AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET
This is a critical warning to all travellers, especially families with children. Do not let cheap prices or promotional photos fool you. Booking a stay at Hotel Magic Cristal Park in Benidorm is a safety risk and a guarantee that your holiday will be ruined
. CHILD SAFETY HAZARDS & FILTH - Dangerous Windows: The windows do not lock or block properly. This is an extreme, terrifying falling hazard for young children. Unhealthy Environment: Rooms are uncomfortably small, suffocating, and blanketed in thick dust and dirt.
ZERO ACCOMMODATION INSULATION & NON-STOP NOISE Paper-thin walls.The walls offer absolutely no soundproofing. You can hear every single word, footstep, and bathroom noise from neighbouring rooms. Sleepless Nights: Severe, relentless noise floods your room throughout the entire evening and late into the night. Getting a peaceful night of rest is physically impossible.
INFRASTRUCTURE CRUSH & QUEUE CHAOS- The Lift Trap: The hotel elevator system is completely broken down. Expect maddening, endless waits just to get to your room. Four Stages of Dining Hell: Eating here is a psychological test. You must survive a brutal four-queue system: Line up just to get past the restaurant entrance. Line up a second time to be assigned a table. Line up a third time to get your food. Line up a fourth time just to get a basic drink. Repetitive Slop: After surviving the lines, you are served the exact same bland food day after day.
HOSTILITY TO ENGLISH TOURISTS -Open Discrimination: The staff are openly hostile, impatient, and deeply unfriendly to foreign visitors, particularly English speakers. You are treated like an inconvenience rather than a paying guest.
SEVERE CONDEMNATION OF MANAGEMENT: To the Management of Hotel Magic Cristal Park: Your operations are a disgrace to Spanish hospitality. It is blindingly obvious to every guest who steps foot in your establishment that you only care about profit, not people. You are packing tourists into unsafe, unhygienic, and completely uninsulated rooms like cattle just to balance your balance sheet. Fix your lethal windows before a tragedy occurs. Invest in proper acoustic insulation so guests can sleep. Fix your broken lift infrastructure. Retrain your hostile staff. Stop cutting corners to line your pockets while your guests suffer.
To Management On The Beach UK: delete this hotel from the list. A huge release.
AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET
This is a critical warning to all travellers, especially families with children. Do not let cheap prices or promotional photos fool you. Booking a stay at Hotel Magic Cristal Park in Benidorm is a safety risk and a guarantee that your holiday will be ruined
. CHILD SAFETY HAZARDS & FILTH - Dangerous Windows: The windows do not lock or block properly. This is an extreme, terrifying falling hazard for young children. Unhealthy Environment: Rooms are uncomfortably small, suffocating, and blanketed in thick dust and dirt.
ZERO ACCOMMODATION INSULATION & NON-STOP NOISE Paper-thin walls.The walls offer absolutely no soundproofing. You can hear every single word, footstep, and bathroom noise from neighbouring rooms. Sleepless Nights: Severe, relentless noise floods your room throughout the entire evening and late into the night. Getting a peaceful night of rest is physically impossible.
INFRASTRUCTURE CRUSH & QUEUE CHAOS- The Lift Trap: The hotel elevator system is completely broken down. Expect maddening, endless waits just to get to your room. Four Stages of Dining Hell: Eating here is a psychological test. You must survive a brutal four-queue system: Line up just to get past the restaurant entrance. Line up a second time to be assigned a table. Line up a third time to get your food. Line up a fourth time just to get a basic drink. Repetitive Slop: After surviving the lines, you are served the exact same bland food day after day.
HOSTILITY TO ENGLISH TOURISTS -Open Discrimination: The staff are openly hostile, impatient, and deeply unfriendly to foreign visitors, particularly English speakers. You are treated like an inconvenience rather than a paying guest.
SEVERE CONDEMNATION OF MANAGEMENT: To the Management of Hotel Magic Cristal Park: Your operations are a disgrace to Spanish hospitality. It is blindingly obvious to every guest who steps foot in your establishment that you only care about profit, not people. You are packing tourists into unsafe, unhygienic, and completely uninsulated rooms like cattle just to balance your balance sheet. Fix your lethal windows before a tragedy occurs. Invest in proper acoustic insulation so guests can sleep. Fix your broken lift infrastructure. Retrain your hostile staff. Stop cutting corners to line your pockets while your guests suffer.
To Management On The Beach UK: delete this hotel from the list. A huge release.
Antwort des Hotels
Bewertet am: 15.08.2026
Thank you for taking the time to share your concerns. We are very sorry to read that your stay left you with such a negative impression of Magic Cristal Park.
We take particularly seriously any comments relating to guest safety, including the concerns you raise regarding the windows. Safety is a priority for us, and any specific report of this nature should be reviewed by our maintenance and management teams to ensure that the room and its fittings are operating correctly.
We also regret that you were disappointed with the cleanliness, room comfort, noise levels, lift service and restaurant experience. During periods of high occupancy, waiting times can increase in certain areas of the hotel, but we fully understand that this should not detract from the overall quality of a guest’s stay. Your comments regarding the organisation of the restaurant and the variety of the food will also be taken into consideration as part of our ongoing operational review.
We are equally concerned by your perception that English-speaking guests were treated differently. Magic Cristal Park welcomes guests of many nationalities, and our expectation is that every guest is treated with the same courtesy, professionalism and respect. Any experience that suggests otherwise is something we take seriously.
While we respect the strength of your opinion, we do not recognise guest safety, hygiene or discriminatory treatment as acceptable standards for our hotel, and the issues you describe will be reviewed internally with the relevant departments.
We regret that we were unable to provide the holiday experience you expected and appreciate the detailed feedback, as it gives us specific areas on which to focus our improvement efforts.
Kind regards,
**Management – Magic Cristal Park**
We take particularly seriously any comments relating to guest safety, including the concerns you raise regarding the windows. Safety is a priority for us, and any specific report of this nature should be reviewed by our maintenance and management teams to ensure that the room and its fittings are operating correctly.
We also regret that you were disappointed with the cleanliness, room comfort, noise levels, lift service and restaurant experience. During periods of high occupancy, waiting times can increase in certain areas of the hotel, but we fully understand that this should not detract from the overall quality of a guest’s stay. Your comments regarding the organisation of the restaurant and the variety of the food will also be taken into consideration as part of our ongoing operational review.
We are equally concerned by your perception that English-speaking guests were treated differently. Magic Cristal Park welcomes guests of many nationalities, and our expectation is that every guest is treated with the same courtesy, professionalism and respect. Any experience that suggests otherwise is something we take seriously.
While we respect the strength of your opinion, we do not recognise guest safety, hygiene or discriminatory treatment as acceptable standards for our hotel, and the issues you describe will be reviewed internally with the relevant departments.
We regret that we were unable to provide the holiday experience you expected and appreciate the detailed feedback, as it gives us specific areas on which to focus our improvement efforts.
Kind regards,
**Management – Magic Cristal Park**
Familienurlauber
Bewertet am: 07.08.2026
Extremely disappointing experience
We stayed at Magic Cristal Park in Benidorm for 7 nights with our family and unfortunately, our experience was extremely disappointing.
Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel.
The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use.
The biggest problem for us was the food and hygiene in the restaurant.
The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery.
We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty.
This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill.
We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food.
On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it.
The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience.
The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety.
We definitely DO NOT recommend this hotel, especially for families with children.
The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick.
This hotel had a significant negative impact on our holiday and we will definitely not be returning.
Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel.
The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use.
The biggest problem for us was the food and hygiene in the restaurant.
The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery.
We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty.
This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill.
We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food.
On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it.
The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience.
The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety.
We definitely DO NOT recommend this hotel, especially for families with children.
The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick.
This hotel had a significant negative impact on our holiday and we will definitely not be returning.
Antwort des Hotels
Bewertet am: 08.08.2026
Dear Guest,
We are sorry that your stay did not meet your expectations. We take your comments regarding the room, cleanliness, food quality and restaurant hygiene very seriously, and they have been shared with the relevant departments for review.
We appreciate your positive comments about our reception and bar teams, although we understand they did not compensate for your overall experience.
Kind regards,
Management Team
Magic Cristal Park.
We are sorry that your stay did not meet your expectations. We take your comments regarding the room, cleanliness, food quality and restaurant hygiene very seriously, and they have been shared with the relevant departments for review.
We appreciate your positive comments about our reception and bar teams, although we understand they did not compensate for your overall experience.
Kind regards,
Management Team
Magic Cristal Park.
Sehr gute Lage
Av. de Ruzafa, 14, 03500 Benidorm, Spanien|0,25 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
16:00
Check-out bis:
12:00
Gut zu wissen
Haustiere sind nicht erlaubt
Bitte beachten Sie, dass Hotels in Spanien gemäß dem Königlichen Dekret 933/2021, gültig ab 1. Februar 2025, beim Check-in bestimmte persönliche Informationen anfordern können, darunter unter anderem Ausweis, Adresse, E-Mail-Adresse und Telefonnummer von Gästen ab 14 Jahren sowie einen Nachweis der Beziehung zu Minderjährigen unter 14 Jahren.
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
Magic Cristal Park: FAQs
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