THB Flora
+ 112
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Schnelle Fakten
Check-in ab: | 15:00 |
|---|---|
Check-out bis: | 12:00 |
Haustiere | Haustiere sind nicht erlaubt |
Zusatzleistungen
WLAN
Klimaanlage
Pool
Fitnessraum
24-Stunden-Rezeption
Restaurant
Weitere Infos über THB Flora
THB Flora
THB Flora Aparthotel in Tías liegt in Flughafennähe, 15 Minuten Fahrt von Strand Puerto del Carmen und Strand von Matagorda entfernt. Dieses Hotel für Familien ist 23,6 km von Marina Rubicón und 0,6 km von Alter Hafen entfernt. 2 Außenpools sorgen für Entspannung; außerdem gehört zu den Freizeiteinrichtungen Folgendes: Wasserpark (kostenlos) und Sauna. Zu den Highlights, die dieses Hotel im mediterranen Stil bietet, gehören auch kostenloses WLAN, ein Concierge-Service und ein Souvenirladen/Kiosk. THB Flora Aparthotel bietet seinen Gästen ein Restaurant mit hervorragender Küche. Alternativ gibt es eine Snackbar. Entspann dich mit einem erfrischenden Getränk an der Bar/Lounge oder der Poolbar. Gegen Gebühr wird täglich von 08:00 Uhr bis 10:30 Uhr ein Frühstücksbuffet angeboten. Zum Angebot gehören ein Textilreinigungsservice, eine rund um die Uhr besetzte Rezeption und mehrsprachiges Personal. Fühl dich in einem der 205 klimatisierten Zimmer mit Flachbildfernseher wie zu Hause. Die Zimmer haben eigene Balkone oder Patios. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Die Badezimmer bieten Duschen und Haartrockner.
Bewertungen von 
Paar
Bewertet am: 09.07.2026
Aufenthalt im: Juli 2026
Amazing place to stay
Amazing place to stay, staff are so friendly they can’t do enough for you, booked 3 times here this year absolutely love it, food is lovely, rooms are clean and spacious, no sun bed wars! Also a sunbed for everybody, plus love the balconies with terrace as they have sun loungers on so you don’t have to leave your room if you don’t want to, great for kids and all aged adults
Staff member Carlos! Well he is just a legend nothing is to much trouble for him lovely man so welcoming, can’t wait for September to go again, location 8 mins walk from strip, close to shopping malls, beach in walking distance, great value for money
Staff member Carlos! Well he is just a legend nothing is to much trouble for him lovely man so welcoming, can’t wait for September to go again, location 8 mins walk from strip, close to shopping malls, beach in walking distance, great value for money
Antwort des Hotels
Bewertet am: 11.07.2026
Dear guest W1923DFmelissad,
Thank you very much for reviewing our hotel in Puerto del Carmen.
We are delighted to hear that you enjoyed your holiday at our hotel and that we managed to meet your expectations. Our aim is to ensure that our guests take home wonderful memories when they return home.
Please be assured that your comments about our wonderful team will be passed on to all of them, especially Carlos, who will be delighted to know that their daily efforts are rewarded by feedback such as yours.
Thank you very much for choosing the THB Flora for your holiday in Lanzarote! We look forward to your next visit!
Kind regards
Thank you very much for reviewing our hotel in Puerto del Carmen.
We are delighted to hear that you enjoyed your holiday at our hotel and that we managed to meet your expectations. Our aim is to ensure that our guests take home wonderful memories when they return home.
Please be assured that your comments about our wonderful team will be passed on to all of them, especially Carlos, who will be delighted to know that their daily efforts are rewarded by feedback such as yours.
Thank you very much for choosing the THB Flora for your holiday in Lanzarote! We look forward to your next visit!
Kind regards
Familienurlauber
Bewertet am: 25.08.2026
Aufenthalt im: Aug. 2026
Disappointing experience
Our first family holiday abroad turned into a complete disappointment at THB Flora. The lack of hygiene across the property is shocking. We even encountered a huge cockroach right in the middle of the aisle inside the hotel’s supermarket!The room cleaning service was also very poor. They barely made the beds in a sloppy way, and they only changed the towels whenever they remembered. A coffee stain on our counter was left completely untouched by the cleaners until the day we checked out. To make matters worse, the cleaning staff do not speak a word of English, making communication impossible, and they simply refuse to assist you if they don't understand.We paid for Half Board, but we were shocked to discover hidden charges even for water (!) during dinner. They strictly forbid you from bringing your own water to the table, forcing you to pay extra to drink a glass of water with your pre-paid meal. The staff had been arrogant when we complained on the issue and unhelpful. Unfortunately, this place has no respect for paying customers and families. Our experience was totally disappointing, if you expect good service and relaxing holidays, this place is not for you and your family.
Familienurlauber
Bewertet am: 24.08.2026
Aufenthalt im: Aug. 2026
A very upsetting experience that affected our whole holiday
Very disappointing experience with THB Flora
I am leaving this review as a friend of a guest who stayed at THB Flora and experienced a very upsetting incident during her stay.
Most of the belongings stolen were those of her 7-year-old son, which made the situation particularly upsetting. My friend was incredibly distressed by what happened, and it was also very upsetting for her young son.
What has disappointed me most is how the situation has been handled since the incident was reported. My friend has had to repeatedly chase the hotel for answers and is still trying to get a satisfactory resolution.
The incident also left us feeling extremely uncomfortable about the security of our rooms for the remainder of the stay. We found ourselves having to stop housekeeping from entering our room and repeatedly checking back on our room because we no longer felt confident leaving our belongings unattended.
A holiday should be a time to relax, but this situation caused a huge amount of worry and stress for everyone involved.
I appreciate that the hotel cannot simply identify individual employees or make accusations without evidence. However, when something this serious happens to a guest, I would expect the hotel to investigate thoroughly, communicate clearly and do everything possible to reassure the family.
As a friend, it has been difficult to see how much this has affected my friend and her son, especially when they should have been enjoying their holiday.
I sincerely hope THB Flora takes the matter seriously and provides my friend with a satisfactory resolution.
I am leaving this review as a friend of a guest who stayed at THB Flora and experienced a very upsetting incident during her stay.
Most of the belongings stolen were those of her 7-year-old son, which made the situation particularly upsetting. My friend was incredibly distressed by what happened, and it was also very upsetting for her young son.
What has disappointed me most is how the situation has been handled since the incident was reported. My friend has had to repeatedly chase the hotel for answers and is still trying to get a satisfactory resolution.
The incident also left us feeling extremely uncomfortable about the security of our rooms for the remainder of the stay. We found ourselves having to stop housekeeping from entering our room and repeatedly checking back on our room because we no longer felt confident leaving our belongings unattended.
A holiday should be a time to relax, but this situation caused a huge amount of worry and stress for everyone involved.
I appreciate that the hotel cannot simply identify individual employees or make accusations without evidence. However, when something this serious happens to a guest, I would expect the hotel to investigate thoroughly, communicate clearly and do everything possible to reassure the family.
As a friend, it has been difficult to see how much this has affected my friend and her son, especially when they should have been enjoying their holiday.
I sincerely hope THB Flora takes the matter seriously and provides my friend with a satisfactory resolution.
Gruppenreisender
Bewertet am: 24.08.2026
Aufenthalt im: Aug. 2026
Theft, very disappointing experience
I am extremely disappointed with my experience at THB Flora.
During my stay, belongings were stolen from my room (room 395). On the morning of the incident, I left my room while the hotel cleaner was entering to clean it. I did not lock the door because the cleaner was entering the room at that time.
When I returned later that day, the door was slightly open and I discovered that belongings were missing. The police attended and confirmed that there was no forced entry and that the lock had not been disturbed.
I reported everything to the hotel and provided details of the stolen items and their value. The hotel has since carried out its own internal review, but has told me that it cannot establish how or when the door came to be open or confirm whether another person reported as entering the room was a member of staff.
There was no electronic key-card system and no CCTV covering the area of the apartment, which makes the hotel’s own housekeeping and maintenance records particularly important.
I have been very disappointed with the way this matter has been handled. I am not making an accusation against any individual, as I do not know who was responsible for the theft. My concern is that I left my room while a hotel employee was entering it, and the hotel has not been able to explain how the room was subsequently left unsecured or who had access to it.
I have made a formal complaint and continue to seek reimbursement for the belongings that were stolen. I would strongly recommend that guests take particular care with their valuables and ask the hotel exactly what security arrangements are in place for rooms and access to them.
I hope THB Flora will ultimately take responsibility for properly investigating what happened and provide a satisfactory resolution.
During my stay, belongings were stolen from my room (room 395). On the morning of the incident, I left my room while the hotel cleaner was entering to clean it. I did not lock the door because the cleaner was entering the room at that time.
When I returned later that day, the door was slightly open and I discovered that belongings were missing. The police attended and confirmed that there was no forced entry and that the lock had not been disturbed.
I reported everything to the hotel and provided details of the stolen items and their value. The hotel has since carried out its own internal review, but has told me that it cannot establish how or when the door came to be open or confirm whether another person reported as entering the room was a member of staff.
There was no electronic key-card system and no CCTV covering the area of the apartment, which makes the hotel’s own housekeeping and maintenance records particularly important.
I have been very disappointed with the way this matter has been handled. I am not making an accusation against any individual, as I do not know who was responsible for the theft. My concern is that I left my room while a hotel employee was entering it, and the hotel has not been able to explain how the room was subsequently left unsecured or who had access to it.
I have made a formal complaint and continue to seek reimbursement for the belongings that were stolen. I would strongly recommend that guests take particular care with their valuables and ask the hotel exactly what security arrangements are in place for rooms and access to them.
I hope THB Flora will ultimately take responsibility for properly investigating what happened and provide a satisfactory resolution.
Familienurlauber
Bewertet am: 23.08.2026
Aufenthalt im: Aug. 2026
Never Stay Here!!!!
Were do you start about this hotel! Would never recommend it to anyone. Firstly me and my family stayed for 10 days and our bed clothes werent changed once, when you ask about it the reception staff look at you like you've 10 heads. Secondly the water didnt work for 2 of the days and they didnt even offer us the check out showers behind reception. Thirdly their were break ins with families told to just to get onto their insurance companies! Fourthly cleaners come round at 9:30ish to clean and the pool doesnt open to 10am so youve to ensure your up and out early. Really hard with 2 young kids.Lastly the reception staff are so stone faced and are not welcoming at all. Anytime you ask them for something its the biggest deal in the world!
One positive was the pool entertainers and the staff at the kids club they were absolutely amazing!
Would definetly not recommend this hotel to anybody.
One positive was the pool entertainers and the staff at the kids club they were absolutely amazing!
Would definetly not recommend this hotel to anybody.
Antwort des Hotels
Bewertet am: 23.08.2026
Dear guest D4365Olciaranm,
Thank you very much for taking the time to review our hotel in Puerto del Carmen.
We are sorry to hear that you were not satisfied with your stay at our hotel, but we would like to clarify a few points regarding your comment.
Firstly, regarding cleanliness, the rooms are cleaned daily by our housekeeping team, and the bed linen is changed every two days for environmental reasons.
Furthermore, as regards the timing, you can always let our team know if you would like your room cleaned an hour later than usual, so that you can make the most of our other services. We are sorry to hear that you did not do so.
Secondly, the issue with the water was resolved in under 20 minutes, and the showers at reception were made available for guests’ use. We’re sorry you didn’t make use of them, but other guests did.
We are pleased to hear that you were satisfied with the other services and that you enjoyed your stay for those reasons.
We are sorry that you did not enjoy your stay; we will take note of your comments so that we can continue to improve.
Kind regards
Thank you very much for taking the time to review our hotel in Puerto del Carmen.
We are sorry to hear that you were not satisfied with your stay at our hotel, but we would like to clarify a few points regarding your comment.
Firstly, regarding cleanliness, the rooms are cleaned daily by our housekeeping team, and the bed linen is changed every two days for environmental reasons.
Furthermore, as regards the timing, you can always let our team know if you would like your room cleaned an hour later than usual, so that you can make the most of our other services. We are sorry to hear that you did not do so.
Secondly, the issue with the water was resolved in under 20 minutes, and the showers at reception were made available for guests’ use. We’re sorry you didn’t make use of them, but other guests did.
We are pleased to hear that you were satisfied with the other services and that you enjoyed your stay for those reasons.
We are sorry that you did not enjoy your stay; we will take note of your comments so that we can continue to improve.
Kind regards
Standort
Reina Sofía, 25 , 35510 Tías, Spanien|3,77 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
15:00
Check-out bis:
12:00
Gut zu wissen
Haustiere sind nicht erlaubt
Bitte beachten Sie, dass Hotels in Spanien gemäß dem Königlichen Dekret 933/2021, gültig ab 1. Februar 2025, beim Check-in bestimmte persönliche Informationen anfordern können, darunter unter anderem Ausweis, Adresse, E-Mail-Adresse und Telefonnummer von Gästen ab 14 Jahren sowie einen Nachweis der Beziehung zu Minderjährigen unter 14 Jahren.
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
THB Flora: FAQs
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