Hotel Arillo
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Schnelle Fakten
Check-in ab: | 14:00 |
|---|---|
Check-out bis: | 12:00 |
Frühstück | Frühstück verfügbar |
Haustiere | Haustiere sind nicht erlaubt |
Kinder | Kinder sind in diesem Hotel willkommen |
Zusatzleistungen
Weitere Infos über Hotel Arillo
Hotel Arillo
Das Hotel Arillo befindet sich neben dem Strand Trengandin in Noja an der kantabrischen Küste. Das Hotel umfasst einen Außenpool, ein Restaurant und Zimmer mit Balkon.
Bewertet am: 18.04.2026
Aufenthalt im: Apr. 2026
Fantastic
Bewertet am: 03.07.2026
Stay was a disaster.
Bewertet am: 29.06.2026
Terrible treatment, rude owner, and smelling of alcohol.
Awful. Never to return again.
Bewertet am: 27.06.2026
HORRIBLE
Bewertet am: 23.06.2026
Very disappointing experience, the manager confronted me and made me cry.
I very rarely write negative reviews but I felt I had a moral duty to write one. The hotel location and view from restaurant are wonderful but sadly check-in was extremely slow, with the receptionist repeatedly answering phone calls and helping others while I waited. After a long day on the Camino and feeling unwell, I finally reached my room only to find it smelled strongly of bleach. The shutters were stuck so I could not air the room out, the room phone didn't work so I could not call reception, and neither did the sockets. I reported the issues and was told someone would come within an hour. After waiting over 90 minutes, nobody arrived, so I had to go back downstairs despite being exhausted and sick.
The receptionist was initially understanding, but when the manager became involved, the situation turned unpleasant. I was questioned about why I hadn't called from my mobile phone, despite explaining it was dead and couldn't be charged because the sockets weren't working. The receptionist then told me I was 'wasting her time' and 'making her stay later and she wants to go home', and the manager became confrontational. I can speak some Spanish, and unfortunately I understood enough to know that the manager was speaking negatively about me to her colleagues while pointing in my direction and throwing her hands up. It was humiliating and completely unprofessional. I was crying in the lobby. The two seats available said 'no sitting' on them so I was on the floor. I explained I was happy to take a free drink or snack as I was too tired and unwell to find new accommodation as they said they are fully booked (not true as I could see from booking.com) and others arrived after me booked on the spot.
The room issues were frustrating, but the way I was treated was far worse. I left feeling upset, unwelcome, and very disappointed by the lack of professionalism and customer service. I did indeed cancel and left the hotel. Kindness does not cost anything regardless of language barriers.
Sehr gute Lage
Paseo Trengandin, 6, 39180 Noja, Spanien|0,25 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
14:00
Check-out bis:
12:00
Gut zu wissen
Kinder sind in diesem Hotel willkommen
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
Bitte kontaktiere das Hotel, um weitere Informationen zu Babybetten zu erhalten.
Haustiere sind nicht erlaubt
Frühstück verfügbar
Frühstückoptionen
Kontinentales Frühstück
Frühstückspreis
9 € pro Person
Frühstückszeiten
09:00 bis 10:30 von Montag bis Sonntag
Cash