ICON Wipton
+ 83
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Schnelle Fakten
Check-in ab: | 14:00 |
|---|---|
Check-out bis: | 12:00 |
Haustiere | Haustiere sind gegen Aufpreis erlaubt |
Zusatzleistungen
WLAN
Klimaanlage
24-Stunden-Rezeption
Restaurant
Nichtraucher
Wäscheservice
ICON Wipton: Bewertungen
Bewertungen von 
Paar
Bewertet am: 06.08.2026
Aufenthalt im: Aug. 2026
Excellent for many things: location, decor, and staff service.
Excellent for many things: location, decor, and staff service. Dazzled by the choice, it was our home (that is how we felt) in Madrid. The family atmosphere, the tranquility, and the class along with what it offers the guest, in such a quiet boutique hotel on a lively Jorge Juan street… everyone treated us wonderfully, from Reception to Concierges, restaurant-jewelry store… waiter, and they even had a nice gesture on our Anniversary day…
Highly, highly, highly recommended. WE WILL DEFINITELY BE BACK!!!
Highly, highly, highly recommended. WE WILL DEFINITELY BE BACK!!!
Antwort des Hotels
Bewertet am: 10.08.2026
Juan, muchas gracias en primer lugar por habernos elegido para esta ocasión especial de aniversario. En segundo lugar, te agradecemos el tiempo en compartir esta valoración tan bonita y detallada acerca de la experiencia vivida con nosotros. Nos hace muy felices saber que habéis disfrutado del hotel y de la atención recibida por nuestra parte. Esperamos tener la oportunidad de recibiros muy pronto. Un saludo de parte de todo el equipo :) Patricia Alonso. Experience Manager. patricia.alonso@petitpalace.com +34914355411
Anonymer Gast
Bewertet am: 01.07.2026
Aufenthalt im: Juni 2026
Really good hotel I prime location close to a bunch of really amazing restaurants and stores. I’d stop here again.
Familienurlauber
Bewertet am: 26.05.2026
Aufenthalt im: Mai 2026
Amazing gem
Amazing experience! All of the staff was wonderful, the location could not have been better (lots of shops and restaurants nearby), and the room was super comfortable!
Antwort des Hotels
Bewertet am: 27.05.2026
Dear guest, thank you very much for sharing your experience at Icon Wipton. It is a pleasure to verify that you have enjoyed our services and staff. We keep under your disposal, hoping to have the chance to see you soon. Best regards.
Patricia Alonso. Experience Manager.
patricia.alonso@petitpalace.com
+34914355411
Patricia Alonso. Experience Manager.
patricia.alonso@petitpalace.com
+34914355411
Gruppenreisender
Bewertet am: 25.05.2026
Aufenthalt im: Mai 2026
I feel at home
The hotel is very well located. It works very well. It is practical and comfortable.
Breakfast at Quintín is excellent
The service is very good
Breakfast at Quintín is excellent
The service is very good
Antwort des Hotels
Bewertet am: 27.05.2026
Betina, muchas gracias por haber confiado en nuestro hotel Icon Wipton para tu estancia en Madrid y muchas gracias por compartir tu experiencia con nosotros.
Nos encanta saber que has disfrutado de nuestra inmejorable localización en pleno barrio de Salamanca, así como del buffet desayuno ofrecido por los compañeros de Ultramarinos Quintín. Así mismo, me complace saber que la atención recibida por nuestro personal fuera inmejorable.
Esperamos tener la ocasión de volver a recibirte muy pronto.
Un saludo.
Patricia Alonso. Experience Manager.
patricia.alonso@petitpalace.com
+34914355411
Nos encanta saber que has disfrutado de nuestra inmejorable localización en pleno barrio de Salamanca, así como del buffet desayuno ofrecido por los compañeros de Ultramarinos Quintín. Así mismo, me complace saber que la atención recibida por nuestro personal fuera inmejorable.
Esperamos tener la ocasión de volver a recibirte muy pronto.
Un saludo.
Patricia Alonso. Experience Manager.
patricia.alonso@petitpalace.com
+34914355411
Gruppenreisender
Bewertet am: 19.05.2026
Aufenthalt im: Mai 2026
Unprofessional staff/management
After more than 12 years staying at this hotel Im afraid we will never do it again.
We spent 2 nights there and the second night we were woken up for the shouting int he corridor. We understand, the hotel cant control where other guest do but we were expecting the events wont last for a whole hour.
The people on reception didn't even apologize the day after.
We were 5 women carrying bags of 15 kg and nobody (4 employees were on the reception) helped us to drop bags or pick them up when we were back to head to the airport.
We wait 20 minutes outside for a taxi and again even if no other guest was around, we were not assisted with our luggage.
After writing a personal complain to management, no answer was received for a week.
Staff were completely indifferent and unhelpful. We had to wait a long time and our complaints were dismissed by management.
With so many hotels in Madrid we will definitely find a better option!!!
We spent 2 nights there and the second night we were woken up for the shouting int he corridor. We understand, the hotel cant control where other guest do but we were expecting the events wont last for a whole hour.
The people on reception didn't even apologize the day after.
We were 5 women carrying bags of 15 kg and nobody (4 employees were on the reception) helped us to drop bags or pick them up when we were back to head to the airport.
We wait 20 minutes outside for a taxi and again even if no other guest was around, we were not assisted with our luggage.
After writing a personal complain to management, no answer was received for a week.
Staff were completely indifferent and unhelpful. We had to wait a long time and our complaints were dismissed by management.
With so many hotels in Madrid we will definitely find a better option!!!
Antwort des Hotels
Bewertet am: 21.05.2026
Dear Guest,
First of all, thank you very much for your continued loyalty to our hotel over the years. It has truly been a pleasure to welcome you back once again, and we sincerely appreciate the time you have taken to share your feedback regarding your recent stay.
Please allow me to once again express my sincerest apologies if your experience was not as satisfactory as I personally would have wished for you. We always strive to provide a peaceful, attentive and memorable stay to each of our guests, and I deeply regret that on this occasion we did not fully meet your expectations.
As previously communicated through our email correspondence, our internal quality survey and this platform, I would like to address some of the points mentioned in your review.
Firstly, I sincerely apologize for the disturbance caused by other guests during the night. As soon as our team became aware of the situation, they acted as quickly as possible in order to resolve it and minimize any inconvenience caused.
Regarding your departure experience, our reception team and porter were available to assist with your luggage, store your belongings and help transport them while your taxi was arriving. At that particular moment, the team was simultaneously assisting several other departing guests as well. Furthermore, when we detected a delay with the taxi service, our reception team immediately contacted the company again in order to expedite the service and arrange an alternative vehicle. Our quality department also personally went outside to inform your group that another taxi had already been arranged and to offer any further assistance that might be needed.
I would also kindly like to clarify that from the very first moment we received your comments, we made every effort to respond promptly and attentively through the different communication channels available. Your first email, sent on May 11th, was replied to within the hour, and we subsequently continued our communication through both our quality survey and later email exchanges, always with the intention of listening carefully and assisting you in the best possible way.
Nevertheless, I truly regret that your overall impression of your stay was not entirely positive, as guest satisfaction remains our highest priority at all times.
We genuinely hope you may consider giving us another opportunity in the future. Should you decide to return, please do not hesitate to contact me directly, as I would be delighted to personally oversee your reservation and ensure a much more enjoyable experience.
Kind regards,
Gema de Tera
Host- Hotel Director
gema.detera@petitpalace.com
First of all, thank you very much for your continued loyalty to our hotel over the years. It has truly been a pleasure to welcome you back once again, and we sincerely appreciate the time you have taken to share your feedback regarding your recent stay.
Please allow me to once again express my sincerest apologies if your experience was not as satisfactory as I personally would have wished for you. We always strive to provide a peaceful, attentive and memorable stay to each of our guests, and I deeply regret that on this occasion we did not fully meet your expectations.
As previously communicated through our email correspondence, our internal quality survey and this platform, I would like to address some of the points mentioned in your review.
Firstly, I sincerely apologize for the disturbance caused by other guests during the night. As soon as our team became aware of the situation, they acted as quickly as possible in order to resolve it and minimize any inconvenience caused.
Regarding your departure experience, our reception team and porter were available to assist with your luggage, store your belongings and help transport them while your taxi was arriving. At that particular moment, the team was simultaneously assisting several other departing guests as well. Furthermore, when we detected a delay with the taxi service, our reception team immediately contacted the company again in order to expedite the service and arrange an alternative vehicle. Our quality department also personally went outside to inform your group that another taxi had already been arranged and to offer any further assistance that might be needed.
I would also kindly like to clarify that from the very first moment we received your comments, we made every effort to respond promptly and attentively through the different communication channels available. Your first email, sent on May 11th, was replied to within the hour, and we subsequently continued our communication through both our quality survey and later email exchanges, always with the intention of listening carefully and assisting you in the best possible way.
Nevertheless, I truly regret that your overall impression of your stay was not entirely positive, as guest satisfaction remains our highest priority at all times.
We genuinely hope you may consider giving us another opportunity in the future. Should you decide to return, please do not hesitate to contact me directly, as I would be delighted to personally oversee your reservation and ensure a much more enjoyable experience.
Kind regards,
Gema de Tera
Host- Hotel Director
gema.detera@petitpalace.com
Die Gegend erkunden
Jorge Juan, 17 (esquina Lagasca), Alcalá, 28001 Madrid, Spanien|1,51 km vom Stadtzentrum entfernt
Gut zu wissen
Haustiere sind gegen Aufpreis erlaubt
Bitte beachten Sie, dass Hotels in Spanien gemäß dem Königlichen Dekret 933/2021, gültig ab 1. Februar 2025, beim Check-in bestimmte persönliche Informationen anfordern können, darunter unter anderem Ausweis, Adresse, E-Mail-Adresse und Telefonnummer von Gästen ab 14 Jahren sowie einen Nachweis der Beziehung zu Minderjährigen unter 14 Jahren.
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
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